Phone number transfer

[troyandchar]

Hi, My husband is stuck with 2 phones for the last 4 days. Public Mobile hasnt transfered (im told its a portal issue) over completely so he has to carry around 2 phones and is getting charged by both service providers. How can I let public mobile know of this?

[computergeek541]

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@troyandchar wrote:

Does port in mean he is joining PM?

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In this case, porting refers to softech's question about if you're trying to transfer a phone number from another carrier to Public Mobile (or vice versa).

[troyandchar]

Does port in mean he is joining PM?

[BKNS27]

@troyandchar 

To complete the porting your husband old number. The old SIM MUST be left in the phone and wait for the text from the old carrier to confirm the porting to PM. There will 90 minute window to confirm or the porting is aborted.

Did he do this?

If not, his old SIM should still work if his account is still active with the old carrier.

[JK8]

@troyandchar 

Make sure to leave old sim in phone to get confirmation text to allow the port. Check email icon top right. I will send you a number to call.

[softech]

@troyandchar are you porting into PM or out?

if port in, there is a number to call, we can message you the number 

if port out, open ticket with PM

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there