Phone number transfer

[Milliondolla]

I put in a request to transfer my number but my previous number is not active which is why am not getting any SMS messages to confirm. I was just wondering if you guys can complete this part on your end by contacting my previous carrier. 

Please & Thank You!

[Milliondolla]

I need to fill that out! because I deleted the ESIM of my phone and now am tryna add it back!

[Handy1]

@Milliondolla  Just what you told us after talking to Roger’s . That you tried to transfer number and got stuck port hasn’t completed and to re trigger so Roger’s will verbally approve the transfer or if the won’t and you reactivate account with Roger’s so you can leave Roger’s  sim in the phone to reply YES to the confirmation text to port number to public mobile 

[Milliondolla]

What do I tell them

[Handy1]

@Milliondolla  You need to ask Roger’s if the will verbally approve the port request if not you need to re activate your Roger’s account and I can send you the porting team number private message . And they can re trigger the port request for you . Check your community in box for the number 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Milliondolla]

my service provider was Rogers

[Phil_Adelphus]

@Milliondolla   Your old account needs to be active in order to transfer the number.  Can you check your old account status to be sure?  If the old provider is a Telus company it may still be possible to transfer the number without the old account being active.

[Milliondolla]

I think it just became inactive today 

[Phil_Adelphus]

@Milliondolla   You mention your previous number is not active, was it still active when you requested the transfer?