Phone number transfer issue

[Felix07]

hello, 

I just switched over to public from Vidéotron and my phone number seems to have never been released from Vidéotron because although both carriers said it was completed, my old phone which has my old SIM card and plan that should be deleted is still the one receiving my phone calls. What can I do? 

[hTideGnow]

@Felix07 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage