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Phone not working

Lilchicky887
Great Neighbour / Super Voisin

I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do 

3 REPLIES 3

will13am
Oracle
Oracle

@Lilchicky887, if your account is active, it is possible that a provisioning problem is affecting your ability to make calls.  If the lost phone/found phone toggle as suggested does not work, then you need to contact the moderator team to have them reset the account.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

hairbag1
Mayor / Maire

@Lilchicky887 wrote:

I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do 


Just dial 1 ahead of your number...you won't be charged any long distance costs. Let us know if that solves this for you. Good luck.

Triguy
Mayor / Maire

Try the lost phone trick.

Lost/stolen trick ... try to go in your self serve account and in the tab plan/add-ons and click on lost/stolen your phone. Close your phone few minutes and open it again. Click on find your phone.

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