Phone not active

[davesubs]

Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

[Triguy]

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.

[davesubs]

Plan renewed but phone still not working 

[davesubs]

Payment went through but still not working 

[geopublic]

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@davesubs wrote:

Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

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@davesubs  If you look at that warning it also says that you can ignore this message if you have enough funds in you account or if you are AutoPay. SO just ignore it. and check back tomorrow and everything will be back to normal. If you try making changes during renewal then you are asking for trouble.

As other have mentioned ignore it if your phone is working.

[missorange]

are you able to use your phone service? if yes, you just ignore those message. However if your phone not working, it may be auto pay funtion not working properly. you need mannally load the fund to enable your phone service.

[dabr]

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@davesubs wrote:

Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

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Error messages are common on the day of renewal.  You can ignore them so long as your services are all working.  They should disappear once the payment has gone through overnight.