12-09-2022 06:31 PM
I’m trying to change my plan to something cheaper for my son who only needs texting n calling but won’t let me every time try says ops something went wrong so how do reactivate my sons phone
12-09-2022 06:50 PM
Does son have his own account ? He needs his own account as there's no family plans here at PM. He needs a separate sim and unique email address...you can use the same credit card for payment though.
12-09-2022 06:47 PM
Are you using a laptop to access his account ?
Make sure you're using correct username (email address) and password for his account.
Please log in using incognito mode. I'm using Firefox and seems to be working fine.
12-09-2022 06:44 PM
My son taking over my old phone I upgraded mine so was just trying change the plan for him to just calling and texting so selected the 15 dollar plan but says ops something went wrong every time
12-09-2022 06:43 PM
Still says ops something went wrong
12-09-2022 06:41 PM
What plan is son rocking currently ?
If he's already on the $15 plan...that's the least expensive plan PM offers right now.
12-09-2022 06:38 PM - edited 12-09-2022 06:38 PM
12-09-2022 06:36 PM
My money I added still sitting in available funds just keeps saying ops something went wrong when try change over
12-09-2022 06:35 PM
If you are changing plans in self service make sure to choose change on next renewal date otherwise if you do an immediate plan change there is no credit from your current plan.
12-09-2022 06:35 PM
I been trying switch my plan n. Re activate it for 2 days
12-09-2022 06:35 PM
12-09-2022 06:33 PM - edited 12-09-2022 06:38 PM
Try logging in using incognito mode.
Try waiting for 1/2 hour...then retry.
edit...
cheapest currently is the $15 plan with 100 outgoing Cdn minutes, unlimited incoming minutes and unlimited text. 250mb's data also included. With the recent Holiday free 500 minutes of International calling (including to Canada)...the $15 plan should be good.