06-28-2024 10:16 AM
My phone doesn't ring when people call me. It goes directly to voice mail. I didn't set up phone transfer. How to fix this issue. Thank you.
Solved! Go to Solution.
06-28-2024 12:34 PM
@Lory666888, thanks for confirming, hopefully this might help others having the same issue.
06-28-2024 12:30 PM
I tried switching airplane mode off and on and it worked! Thank you for our solution.
06-28-2024 10:57 AM
@Lory666888 If an iPhone make sure the button on the left above the volume buttons hasn't accidentally been switched to "silent". Make sure that do not disturb isn't on or airplane mode. Do outgoing calls and text messages both in and out work?
06-28-2024 10:25 AM
@Lory666888, TELUS has been experiencing some outages for the last few days so it could be related to this as well. Here's the outage map:https://istheservicedowncanada.com/status/telus/map
If this is what's causing your issue It seems a temporary fix is to change your Voice & Data (iPhone)/Network mode (Android) to use 3G, or you can try toggling airplane mode off and on or try shutting down your phone and power back on
06-28-2024 10:24 AM
This is the announcement thread.
06-28-2024 10:20 AM
Yes, it happened since yesterday. First I thought it could be phone's problem, but I didn't set up phone transfer.
06-28-2024 10:17 AM
@Lory666888 , did this happen recently? It could be related to the ongoing dropped calls issue.