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Phone doesn't ring for certain numbers

Roycar
Good Citizen / Bon Citoyen

I've been a member for almost a year and have an issue where calls from certain numbers don't cause my phone to ring. I don't even get a missed call. I'm able text back and forth with these folks though. They are even able to leave a voice mail.

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @Roycar 

make sure you didnt block those numbers

also, check Usage history on My Account and see if it shows there

also, test your sim on another phone and that can confirms if those numbers were blocked at device level

Chalupa_Batman
Mayor / Maire

@Roycar wrote:

I've been a member for almost a year and have an issue where calls from certain numbers don't cause my phone to ring. I don't even get a missed call. I'm able text back and forth with these folks though. They are even able to leave a voice mail.


Hello @Roycar 

Are these people on your contact list? Also, do you have block unknown calls on your phone and may have accidentally added them or block them?

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