Phone disconnecting

[Lou70]

My phone is hanging up during calls. Just started doing this a few weeks ago, never had an issue before.  I am wondering if anyone else has had an issue with this problem 

[dappertiem]

This has started happening to me from the beginning of April. I have been with Public for over a year and never an issue beforehand. I have an iPhone 15.

I'm still unclear what is causing it, but I seem to have fixed it (still early) by setting the Voice & Data to LTE (From 5G Auto). The setting is found in Cellular/Cellular Data Options/Voice & Data.

I'm wondering if the signal perhaps is too weak and tries to hop between bands, leading to the phone call being cut. I have made a few since the change and no drops since.

Hope this helps others in the future.

[Phil_Adelphus]

@Lou70   It hasn't happened to me but I don't usually have very long phone calls.  Is your phone VoLTE enabled?   Do you have it set to 3G, 4G/LTE or 5G?

[computergeek541]

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@will13am wrote:

@Lou70 , I have never had disconnect issues with this service since 2016.  Is the signal strength good when the disconnects happen?  Note that phone calls used to disconnect at around the 2 hour mark.  I don't know if this happens these days as I rarely do 2 hour phone calls.  

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I did a 3 hour call a couple of months ago. There was no disconnection.

[will13am]

@Lou70 , I have never had disconnect issues with this service since 2016.  Is the signal strength good when the disconnects happen?  Note that phone calls used to disconnect at around the 2 hour mark.  I don't know if this happens these days as I rarely do 2 hour phone calls.  

[Sansan · Accepted solution]

It could be just a bad connection or the location.  If this happened a lot in different locations,  then you can try to switch your network connections to another available network in your phone. Or try turning airplane mode on and off. Reboot phone.

If still continues to happen then message public mobile agents at the link below to let know. They might need to do some troubleshooting on your account. They will reply back via message to your inbox once you sign in click your photo upper right corner to see message  📩 .

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437