Phone Number Transfer Status

[1339835]

Received email from the other service provider saying transfer was confirmed, but message from Public Mobile says account number provided was not correct, and then no further instructions. How can I check the status of the transfer? 

[1339835]

I did provide the account number. Will try the assistance team, thanks!

[slusagm]

If you used IMEI to request porting, that could be the reason of the issue.  Give the old provider account number instead.

there is a porting assistance team you can call and confirm what was wrong.    I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote