Phone Doesn't work

[Su_Whistler01]

Hi,

It looks like my data ran out yesterday, May 24, 2026. I paid for a new plan yesterday, but my phone still isn’t working. Could you please have a look?

Also, I may have paid twice because my phone wasn’t working and I tried the payment again. If both payments went through, could you please refund the duplicate payment?

[hTideGnow]

HI @Su_Whistler01 

did you use Change Now option when you made the plan change?

And make sure you disable data limit on your phone as they might have blocked the data

but if still unable to use data,  then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage