@hilarybennett62, on top of the help you have already received, it is important for you to understand if not already fully understood, this service is primarily self serve requiring the customer to do all the heavy lifting so to speak. After you get this problem sorted out with the moderator team, it would be highly beneficial to review some of the knowledge base articles to bone up on the account management. This is a good article to start with since the account is already activated. There are many other knowledge base articles contained in the knowledge base forum. If you have any questions or concerns about the information, don't hesistate to ask. The forum members here are eager to assist.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245...
