03-06-2023 07:16 PM
When I call to pay at *611 , the tell me that I need a account to pay then it hangup on me I can't pay, what do I do ?
03-07-2023 10:37 AM
@Vauguste - Is this a brand new (never before used) SIM card?
If so, activate it here: https://publicmobile.ca/en/on/portal/activation
03-06-2023 07:34 PM
Hi @Vauguste try to call again to 1-855-4PUBLIC, enter your phone number and if it says cannot find your account, them look like your account was suspended for over 90 days and it was closed. You will need a new sim card and activate new account
03-06-2023 07:18 PM
@Vauguste wrote:When I call to pay at *611 , the tell me that I need a account to pay then it hangup on me I can't pay, what do I do ?
Has the account been suspended for 90 days? Accounts suspended for 90 days get closed. If that's not the case, please trying using selfserve.publicmobile.ca to apply the payment.