@PC_1234 you will have to engage PM CS agent and they will reverse the transaction for you
Please open ticket with PM support:
1. Open ticket via Chatbot (need access to My Account):Athttps://widget.telus.tiia.ai/publicmobile/publicmobile.html Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" (if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code", then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail) 2. If you have trouble with Chatbot or you don't have access to My Account:Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 **Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
