Payment

[Nick_888]

I was double charge on my account. What is my next step?

[dust2dust]

As usual I disagree with your spin. Ask the questions, get answers, then make suggestions. If it has to be support then so be it. But here we are with an answer from the customer that ended up not needing support. Perhaps the solution should go to Handy1 for suggesting looking at the balance. Some other writing didn't quite make sense and he still directed the customer to support but there was the idea that the customer replied to.

[softech]

I see the advises given by other community members and myself are appropriate with the situation and information provided.

Members also clearly asked OP to confirm the charges first before proceeding with opening ticket with support.  

I am happy that OP has found the issue and can choose the way he would like to go, leave the available fund there for future renewal or still can open ticket with support to confirm who there were 2 charges.

Great Community and great combined effort.  Bravos to everyone provided the choices to OP

[softech · Accepted solution]

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@Nick_888 wrote:

My PM account is showing an amount available .

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@Nick_888   and the amount is same as the duplicated payment?  did you make a manual payment earlier? And transaction log should show both payments

https://myaccount.publicmobile.ca/en/account/payment/payment-history

If the duplicated amount is now sitting as a the Available fund, you can leave it there for future renewal without any actiion, without open ticket with support

[dust2dust]

Do you see the two charges in your payment history on your PM account?

Adding - pre-tax. Amounts here won't show tax. Only the credit card will have taxes in.

[Nick_888]

My PM account is showing an amount available .

[softech]

@Nick_888   then message support and demand a refund

Curious, is this a first renewal?  if so, do you recall any issue with activation and you need to re-attempt activation?  Just worry you have created "ghost" account earlier.  Ask support to confirm and delete that if that is the case

[Handy1]

@Nick_888  So you were in fact charged twice .in this case please message support to get fixed 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nick_888]

I check with my bank and was informed of the double transaction by PM.

[hTideGnow]

HI @Nick_888   you sure they are both real charges?   check My Account, check payment history there and how many charges there

if you need PM to refund you one of them, please submit a ticket with cs agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Nick_888  First check credit card is one charge  pending and the other is posted . If this the case the pending charge should fall off . Also check your available funds in my account for the difference . If both charges are posted 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Nick_888  withduplicated charges showing on the CC on the same date , usually one of them is just a pending charge.  Check with Credit card first or wait couple days

if they both are posted charges, message support for further investigation and refund:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there