Payment

[Mikeedwards]

Account suspended because payment method expired. I am on a payment page that allows me to use different payment method. I have provided all the information and confirmed at checkout. But the payment can’t be processed due to a page error. I can’t login to my actual account due to the suspension to physically update payment method in account. 

[dabr]

@Mikeedwards    If you're still waiting to hear back from CSA's and need to make a payment urgently, purchase a voucher which are available from most retailers, gas stations or convenience stores and load it by dialing 611 on your phone.  There's also online sellers like recharge.com that will email voucher PIN but charge a fee for their service.  That gives you more time to deal with the payment page issue.

[MrSpock · Accepted solution]

@Mikeedwardshi there have been multiple problems since the upgrades to the system, try a different browser in secret or ingognito mode if nothing works contact a cs agent to manually add your update, to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH