@hunt2
what was the issue? Payment interrupted?
did you try to login to My Account using browser with incognito mode and click the button Pay and Resume service now? Did you also try using PM app? did it give you a payment error?
If you don't see the button to resume service, you can also use this link after you logged in on a browser, and load enough funds to resume:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK
If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.
If you still unable to pay, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.
If you want to confirm what was wrong, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket. If unable to receive the 2FA via Text, click Didn't Receive code or Resend code and choose Send Email) :
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
