Payment

[Dragi7]

• Hi!
• I find that public momile charded me 2 times for junuary???

[hTideGnow]

hi @Dragi7 

do you have a $55 or $75 plan?

did you make a Change Now plan change?

if you didn't do it and think the charges are wrong, please ask PM agent to check and help

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Dragi7]

 

[Dragi7]

Carged me $62.15

[hTideGnow]

hi @Dragi7 

how much extra they charged you? can you check your My Account, go to Payment history and check

and post us screenshot so we can advise

[Dragi7]

• Hi!
• Public mobile charged me for something what i don,t have idea,i didn,t purchased anything,my regular payment is $84 for 3 mouths,nothig else???

[Handy1]

@Dragi7  You need support to rectify 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage