@Gannow When you change plan you are given two options, change now or change on renewal. Unless you really need the data before the next renewal it is best not to select change now because Public Mobile is prepaid with no pro-rating if you abandon a plan early. You can ask customer support if they will help you out, try submitting a ticket at the chat/message icon at the bottom right of this page. If that doesn't work then send a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at the envelope icon or tap your avatar for Messages if you don't see an envelope
