@TKRWG
Try again preferably after you have not made any attempts for 24 hours. Accounts get locked after 2 attempts or 2 successful payments and a minimum 1 hour wait to try again (24 hrs is overkill but we're playing it safe here.) Too many attempts will trigger a fraud alert lock if this happens you will have to contact the moderators and have them unlock the alert and then just let them add the credit card for you. If your service is suspended and this method doesnt work then its best to purchase a voucher and add it thru 611 to get your service working and then contact the moderators.Try following this method :
After choosing "manage my card" choose "replace my card" if possible or from the payments page choose "the manage my card" option under the payment method box. But before you start do this:
- Clear the browser of your device and close all tabs.
- Do device maintenance.
- Reboot your device.
- Open one tab only using chrome, firefox or safari.
- Use secret/private/incognito mode.
Have both your credit cards billing address and your official Canada post address ready....
- If your statement is in ALL CAPS then use them.
- Do not autofill whatsoever.
- Do not use the apt/unit box. Leave it blank.
- If you have a suite # add it to your street address.
- When you fill out the street address default to the canada post address if there is a discrepancy. You can use the billing address on your second attempt if necessary.
- Example: (suite#) 101-123 1ST AVE E , MYTOWN , PROV , CANADA , X0X0X0
- Do not use a space in the postal code. If there is one on your second attempt leave a space and drop the last digit.
- Make sure you use the full name on the card.
If possible attempt this late at night when the site has less traffic. Double check your work. Submit the credt card/address without a payment attached to have it register. If it fails then try again with the above mentioned corrections. Then if accepted attempt a $1 payment.
