Payment problems

[SandraH]

I have been having problems with processing my payment. It keeps saying I should try again later. I have been trying since Sunday and my plan was not expired when I tried the first few times now I can't get it to resume services.. advice needed

[Luddite]

@hairbag1  FYI: the little envelope is not always visible. On my iPad mini it only appears when text size is reduced to 85%. 😩 However, tapping  my avatar does show if messages have arrived. 
The complete list of editing features does not show until 75%! 🤪

[hairbag1 · Accepted solution]

@SandraH 

use this link to message a Customer Support Agent for their help. Give them as much acct info as you can ie: acct #, ph #, name on acct, PM pin #..etc...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond.

[SandraH]

I have tried that too. It say to try again later.

[hairbag1]

@SandraH 

try dialing 611 to hear account status. Let us know.