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Payment not processing

Noah-345
Great Neighbour / Super Voisin

I’ve tried several cards to make a payment and they all say can’t be processed.  What am I doing wrong?

2 REPLIES 2

Dunkman
Oracle
Oracle

@Noah-345 

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

  • Log out of your account and relog in before updating your card
  • If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
  • Make sure that your credit card postal code matches your phone number's area code
  • As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

softech
Oracle
Oracle

@Noah-345 

Wait 24 hours and try again using browser with incognito mode 

If it still fails or if you need to pay urgently, then buy vouchers from SDM/711/Shell and load the voucher using My Account or *611. 

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