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Payment issues

Jodi12
Good Neighbour / Bon Voisin

I made a payment, it says on my bank statement the money was taken out but my account is still suspended and is still asking for the full payment. Anyone else have this issue or know how to fix it? 

1 REPLY 1

EB0
Town Hero / Héro de la Ville

@Jodi12 

How did you make the payment?

you can’t bill payment from your bank account to public mobile 

You need to use a credit card or visa debit card and use website or App.

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