Payment issues

[amerahrahman]

Hi, I have been having such a difficult time navigating how to make a payment online. Can anyone please assist me and show or tell me how? Thank you so much!

[Dunkman]

@amerahrahman 

The website is finicky and has caching issues.  You can try a different web browser, clear cache or incognito mode.  Or maybe try to login on a different device or on the PM app. 

[fixin1]

@amerahrahman - On my account.publicmobile.ca you will see this to make a manual payment:

Step 1: Go to "Payments"

Then click on "Add funds with a Credit / Debit card"

Then enter new Credit Card info.

Or if you want to see the history of your payments click on "Payment History"

Also if it doesn't work try removing cookies / use incognito / secret / private browsing mode. Or use another device on the App or the Website.

If it seems to still error out please contact CS_Agent for help:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[fixin1]

@amerahrahman - Please contact CS_Agent here:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[amerahrahman]

I can't  seem to move past logging into my account. It appears that I can access community, but not the account. It shows that there was an error processing starting today and the other times it would ask me to buy a new subscription (usual case). The result of the error was buying an e-sim accidentally yesterday. I just want them to take my money. I don't understand how it's difficult to navigate the self-serve account. I feel so lost and stressed. I've sent a private message to the CS_agent. I'm waiting for a response. Is anyone going through the same thing?