Payment issue

[farealol]

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?

[Kf72]

You have a remaining balance on you account so your next payment will be $57 plus tax

[farealol]

[farealol]

[farealol]

[hairbag1]

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@farealol wrote:

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?

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Have you changed to a different plan recently ? Can you post a screenshot of your plan detail with persoanl info deleted.

[ShawnC13]

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@farealol wrote:

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?

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Can you get a screenshot of your payment page with all personal information removed.   Was the $57 including tax as PM doesn't list taxes in plan pricing.  So if you can get us a screenshot that will help us give you an idea of what your next step would be.

[Lieux]

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@farealol  a écrit :

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?

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Could you post a screenshot of your payment page with no personal information and someone will probably tell you what happened.