3 weeks ago
Hi, I was signing up and my payment went through and then there was an error saying the payment went through but I can not proceed to finish
Solved! Go to Solution.
Friday
I had an invalid promo code in my card when mine failed. Not sure that was the problem, but when I tried again without it everything worked fine.
hi @LightGraffiti happy that it worked in the end. Was that the app problem?
Thanks so much I am all set up now! My card got charged twice but I will figure that out. Have a great day!
I did the subscription process for my partner and it all went fine. Then I tried lol and paid and could not proceed, was doing the payment on my laptop as I did with the first one and was ready to go to the iphone app and proceed but now can't
Thanks @Handy1
hi @LightGraffiti payment step actually before phone number choosing
so, payment could be charged but the activation process might not be done yet
were you using PM app to activate? If notz you have not completed the activation process
@LightGraffiti Support usually reply in 1-2 hours sometimes longer
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
no, my credit card got charged but i can't proceed so i have a ticket going
hi @LightGraffiti have you got to the phone number step yet?
if not, yuue activation was not completed yet
3 weeks ago - last edited 3 weeks ago
@LightGraffiti Are you using the app to activate ? Not website . You need the app if using app and same issue
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Thank you!!
OK i'll try that but i first signed up my partner and that worked fine, of course lol
@LightGraffiti
you need to successfully complete activation by using the Public Mobile app.
