Payment denied, but funds are there. Locked out of account

[scotk]

Hi 

I got a notice today my account didnt renew due to non payment.

Im sure there is money, but didnt go through.

Cant access my bank account or credit card because I only have access to unsecure wifi.

Normally access through phone.

Need help from rep please

@ admin @ Admin1 @ admin2 

edited by computergeek541:  the above tagged usernames aren't admins

[computergeek541]

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@scotk wrote:

Need help from rep please

@ admin @ Admin1 @ admin2 

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@scotk 

Please do not provide any information about yourself or your acocunt to the above usernames. They are not site administrators nor do they work for Public Mobile.

[softech]

@scotk   message here

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[scotk]

Where do I find direct message?

[scotk]

I need my phone activated so I can make a payment.

I would love to phone in my credit card number but now *611 wont even fkn work 😞 

[softech]

@scotk   are you putting in ticket? just use direct message, no need to validate account until an agent picks up the ticket

[scotk]

FML this is so fkn frustrating.
CAnt even verify my account, 

Code is sent, check your phone!"

Nothing shows up

[softech]

@scotk   if you need your PIN to open ticket and unable to do so, please message them instead

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

but if you are going with voucher as a workaround for now, you dont' need a 4 digits account pin to load voucher.  You just need to get the voucher and load the 12 digits voucher PIN

[scotk]

I dont know my PIN 😞  

[Handy1]

@scotk  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice

[softech]

@scotk   you have to open ticket with PM support then

One thing you can do without support is to get  a voucher from SDM/711/Shell/London drug (get from there as their vouchers can be used immediately, vouchers from other stores might have a 24 hours wait time) and then load the voucher using *611 on your phone

If you really need support, please enage them via ticket, 

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[scotk]

I cant, because I am on public wifi I know has hackers.
I can only security access my account using cell phone.
I cant even check my Credit card, for the same reason

I need my service temp reinstated so I can make payment

Thanks

[softech]

@scotk   can you access My Account?

Please login to My Account and check if the Account status is Suspended.  Click Reactivate my plan and follow the steps to make a manual payment