Payment card

[Malloyvic]

I'm unable to change my payment details it's says unable to process request 

[Chalupa_Batman]

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@Malloyvic wrote:

I'm unable to change my payment details it's says unable to process request 

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Hello @Malloyvic 

The Public Mobile website and apps have known cache issues. Go into your browser settings, clear the cache and restart the browser. Once reopened, go into incognito mode and try again

[hairbag1]

@Malloyvic 

the payment card update function can be glitchy alright. Click the orange chat bubble on lower right side of page to start process of Customer Support...they'll fix it for you.

If that orange bubble not available to you...use this link instead..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Malloyvic]

I have used the app, it's not working

[hairbag1]

@Malloyvic 

if using the web version, try using the app instead. OR...vise versa.