Payment Trouble

[JorgeV]

Hello,

I received a notification from my bank that my payment to Public Mobile was declined. However, my Public Mobile account still shows the payment as in progress, and my service has not been reactivated for this month, so I currently have no phone service.

When I log into my account, I cannot find any option to retry the payment or make a new payment manually.

I need help resolving this issue as soon as possible. Unfortunately, the chatbot has not been helpful and I have not been able to find a solution through self-service options.

Could you please advise on how I can complete the payment and restore my service?

Thank you.

[JorgeV]

it worked, thanks.

[JorgeV]

Pay and Resume Services Now button is not there. I tried using Incognito Mode in my browser and it worked. 
What a waste of time this morning, If I didn't have a computer, I wouldn't have a solution. Imagine without Wi-Fi...

[hTideGnow]

hi @JorgeV 

if you are sure the payment didn't go though, you can login My Account first, the click the button "Pay and Resume Services Now"  

if the button is not there, please use this link to make a payment (remember to include E911 fees if applicable for your province):
https://myaccount.publicmobile.ca/en/account/payment/funds/card

[slusagm · Accepted solution]

login My Account using browser with Incognito mode, check if the button "Pay and resume services now" is there, click and make payment