Paying for a subscription

[Gus65]

My cards were rejected. There was and remains no good reason given, much less understood by me, why.

[hairbag1]

@Gus65 

alternatives...get to Shell gas, London Drugs or your local Mobile Klinik to get PM payment vouchers, then dial 611 to add 'em to your account.

You could also consider using on-line payment voucher service such as those provided by ...https://www.muskbird.com/mobile+recharge/public-mobile/

[Dunkman · Accepted solution]

@Gus65 

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[hairbag1]

@Gus65 

that's an all-too-common issue this weekend. Try dialing 611 to hear plan status and follow direction to pay with your on-file card.