Payement

[Dawa2883_]

My account was suspended today because my automatic payment failed. I have been using the same payment method since November 4, 2024, and it has always worked. I tried replacing the card with another card, but the payment still fails. Please check if there is a payment/account issue on your end and reactivate my account. I need to keep my phone number.

[TheSterlinger]

@Dawa2883_ 

As @softech replied in your other post.

You can also use a payment voucher to reactivate your account. You can purchase them at some groceries store or gas stations. 
https://www.publicmobile.ca/en/payment-voucher

How to add funds to your account:

https://publicmobile.ca/en/get-help/articles/add-funds-to-your-account

You can do this in the meantime while you contact support.

[CharlieWhisky · Accepted solution]

Hi, sometimes the auto payment can fail.

You will need to login to your account, go to payment and manage subscription.

You will not loose your number.

You can also send a private message to a agent 

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437