Password won't send

[Megsiee]

Hi,I got my sim yesterday, made an account and it wouldn't sign in. I knew the password was correct, so I said whatever I'll reset.

I still have not gotten the email, and I even tried again this morning. The sim is already active and paid for yet can't be used because I can't access the login..

Yes, I have checked all folders,yes my email is correct. 

[CS_Agent]

@thomas_du, I'd definitely assist you with these issues. Please get back to me with the requested information in the private message I sent you.

Looking forward to your reply 🙂

Aïssata

[Anonymous]

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@thomas_du wrote:

Thank you.

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If you click on the three dots in the upper right corner of your post just above the time-ago thing and choose to edit your post then you can edit your post.

If you don't care about having your personal information shown in here publicly then fine leave it as is. Who are we to tell you how to protect your privacy. 🙂

[mimmo]

@CS_Agent can you edit out the private info from the above two posts.

[thomas_du]

Thank you.

[cmatassa]

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@thomas_du wrote:

Hi,

This Jiangping Duan, My phone number is xxx-xxx-xxxx. I just got new plan from public mobile 2 days ago, i have couple of issue.

first, i could sign in my accound, i never received password from my email. Second, i want to know my porting statas. Because i use Huawei Mate 9, It has two sim slots, Now i have two sim cards from different comany with same phone number. Please help me,

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Please don't post your personal information on a Public forum.  To get help, you will need to contact the @CS_Agent.  Click here to send them a private message.

[mimmo]

@thomas_du please remove your private information.  Follow the info in the above post to get help .

[thomas_du]

Hi,

This Jiangping Duan, My phone number is xxx-xxx-xxxx. I just got new plan from public mobile 2 days ago, i have couple of issue.

first, i could sign in my accound, i never received password from my email. Second, i want to know my porting statas. Because i use Huawei Mate 9, It has two sim slots, Now i have two sim cards from different comany with same phone number. Please help me,

[Megsiee]

Thank you both very much. 🙂

[mimmo · Accepted solution]

the password reset is broken and there doenst seem to be a fix coming soon.  you need to ask teh mods to reset it for you. follow instructions below.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[cmatassa]

Hi @Megsiee,

Sorry to hear about your issue resetting your password.  I think this will require you to contact the @CS_Agent.  Click on their profile and send them a private message, they will be able to help you.