08-04-2022 02:20 PM
Updated bank info need to update on my acct andi reset my password and still won't let me log in but can log on one with username just not email acct
Solved! Go to Solution.
08-04-2022 03:21 PM
When you reset your password, refresh (circular arrow top left) the browser before login to account.
08-04-2022 03:06 PM
frist do reset password, then close all browser, and use browser from computer, clear cache and cookies and use one page inPrivate mode, To Login Page
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,
08-04-2022 02:28 PM
I will try logging with computer
08-04-2022 02:27 PM
08-04-2022 02:25 PM
I third that yesterday and phone is off was due today and need to update card and plan
08-04-2022 02:23 PM - edited 08-04-2022 02:24 PM
@Meljam the username login , which do not use email address, likely is the Community system (the one you are posting here). Your Self Serve My Account login (https://selfserve.publicmobile.ca/) will only take email address. Community and Self-Serve My Account are two different systems with different login credentials
You can try to go back to Self Serve My Account site and use the Reset Password link (https://urlshortner.tiia.ai/XZxMjt) and reset your password. After your password is reset, it is best to wait couple minutes and use Incognito mode to login with the new password you just changed
If you are unable to reset the password yourself, please open ticket with PM Support and they can sort it out for you
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there