Password reset

[kc211984]

My service got disconnected even though I had auto pay on and now I can't log into self serve either. My password wouldn't work and when I click on "forgot password" they email me a link and I create a new password but that doesn't work either when I try to log on. Someone please help!

[toxicfire]

@ronjohnson if your locked out totally then you need a mod to help you.

Send a private message here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However you can try clearing your cache and trying again.

If on chrome 

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Try again now and see if changing your password and signing in works

[GinYVR]

@ronjohnsonSince you have indicated you have been locked out you would need to contact the moderators using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 48hour + turn around time

[ronjohnson]

Hello.  I am blocked access to my account also and have no idea what to do.  I simply need to change my credit card details. The website said my password was wrong. I tried to reset it. They said that they sent me a link to reset it but by the time I actually got is was not for a number of hours and I was timed out by the time I got it and I can't open it.  Then it said I was successful in changing my password but it wouldn't accept it anyway.  A number of re-attempts and I am now locked out. It says contact Public Mobile but I can't figure out how.  This is truly frustrating after two days and hours of trying.  I feel like just dropping out of this unfriendly phone program.  There has to be an easier way. Thanks for any help.  Ron

[Triguy]

If you don't have service, you could buy a voucher and pay by calling 611.  If you need further assistance, contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ChuckYeah]

I just logged into 2 of my accounts and they worked. Maybe it was a temporary thing. Clear your cache, use incognito mode and try again.