Password reset 2 factor ph# incorrect

[Newfnut]

When resetting password a two factor text seems to go to the temp number I was given when I first ported over and not to the phone my wife is using. How do I fix this so the two factor text goes to the public mobile number. 

[Chalupa_Batman]

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@Newfnut wrote:

When resetting password a two factor text seems to go to the temp number I was given when I first ported over and not to the phone my wife is using. How do I fix this so the two factor text goes to the public mobile number. 

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Hello @Newfnut 

Try clicking on Didn't Get the Code or Resend code. You can see if sending it to your email or voicemail are options. If they aren't there, you'll have to get customer service to fix that.

If you’re unable to log in, please use the following link and enter Contact Us and follow the prompts.

Public Mobile Expert Messaging 

[porcupine]

Try rebooting your phone if that doesn't work contact an agent for help 

[slusagm]

Click Didn't Receive code or Resend code and change to email 

But if you cannot get the code that way, ask PM to help. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )