Password recovery email does not exist anymore

[achuinar]

Hi,

I'd like to sign in to my account online but I forgot the password. Unfortunately, the email I used for the recovery does not exist anymore. Can you contact me to reset the password or recovery email address?

Thanks,

Ana

[computergeek541]

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@achuinar wrote:

Hi,

I'd like to sign in to my account online but I forgot the password. Unfortunately, the email I used for the recovery does not exist anymore. Can you contact me to reset the password or recovery email address?

Thanks,

Ana

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When speaking to the moderator, ensure this person knows that you need to not only have the password reset, but would also like to change the e-mail address on the account. Most customers usually only want the password reset, and if the moderator doesn't change the e-mail address for you, you'll end up needing to open another ticket.

[kselmak · Accepted solution]

@achuinar 

Please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Be ready to prove you are the owner of the account

[Jb456]

Contact mods for assistance.

 

Or private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437