@ChijiokeE, if there is any chance that the last payment was made less than 90 days ago, then you can reactivate their plans still either by calling 611 with their account pin, the 4-digit pin that you created when activating their SIM cards online or online via "My Account" by making a one-time payment. If your last payment was made more than 90 days ago, their accounts are deactivated and their phone numbers are released and no longer be available. Once the phone numbers are released due to account deactivation, they cannot be retrieved back. You will have to start anew with new SIM cards and with new phone numbers. The previous phone numbers are gone permanently. There is very little that the customer service of Public Mobile can do as the deactivation process is an automatic process.
If you would still like to contact the customer service, the best way to reach them is to send them a private message by clicking on the icon that looks like an envelope that says "Messages" when you hover your mouse over it. And then click on an icon that looks like a pen inside a box to compose the private message and write "CS_Agent" in the "Send to" field and the issue as well as the details of your issue in the "Message subject" and "Message box" text boxes respectively. This is the only way to reach them as they cannot be reached via phone or email and you should receive an answer from them shortly.
Hope this helps.
