4 hours ago
Hello,
My son has ordered and paid for a new SIM card since July 1st but didn't get it.
He created a new account, and his email is baoph3268@gmail.com.
He asked a question, but the answers were not helpful.
Please help to solve the problem.
Vie Binh
2 hours ago
4 hours ago - last edited 4 hours ago
@Vbinh
That is way too long. Normally takes up to 3 weeks. Canada Post has either delivered it to the wrong address or lost it.
Contact a CS_Agent to send a new replacement or pick one up at a Telus/Koodo/Mobile Klinik store for $10 or at Amazon or CCS for $5.
7 weeks is too long. probably it was lost
ask PM to check and resend https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
