Paid for E-Sim Service and I cannot even contact any support

[leiknz]

I paid for my service and it said everything would work fine on my phone and now I cannot even contact anyone from support. No live agents are available and its been a few days. I cannot submit a ticket either it gives me errors and error/404. I cant access my services or even contact anyone to help me.

[computergeek541]

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@leiknz wrote:

I paid for my service and it said everything would work fine on my phone and now I cannot even contact anyone from support. No live agents are available and its been a few days. I cannot submit a ticket either it gives me errors and error/404. I cant access my services or even contact anyone to help me.

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Public Mobile doesn't have live agents for account issues.  When Public Mobile did have live agents at one point, that was only for basic pre-signup/sales questions.

[fixin]

@leiknz - Please Private Message CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[hairbag1]

@leiknz 

click on the little orange bubble on lower right side of page to start process of getting Customer Support.