09-01-2018 02:59 AM - edited 01-05-2022 05:34 AM
Hey, I changed my plan recently for my next term payment, and topped up with the amount needed for the new plan. However, my account still says I'm not activated, despite the payment history even showing that the plan had been paid for. Need some help here, maybe if a few mods may be referred to me that would be great. Thanks
Solved! Go to Solution.
10-22-2018 02:45 PM
@Fordtough wrote:That worked! You are awesome!! Thank you
Glad it worked. It's pretty ridiculous that one has to do peculiar workarounds so as not to wait for the mods but hey if it works. And hey again...maybe it'll take the load off the mods.
10-22-2018 02:37 PM
That worked! You are awesome!! Thank you
10-22-2018 02:17 PM - edited 10-22-2018 02:19 PM
@Fordtough wrote:I have the same issue my plan is paid and says it’s active but phone don’t work, have contacted mod team 24hrs ago and still sit here with no phone working and no responses
Mod reply times are terrible. You just have to wait.
In the meantime maybe you could try the lost/stolen trick.
In self-serve enable lost/stolen. Log out. Wait a few minutes. Log back in and disable lost/stolen. Log out. Wait a few moments. Restart phone. See what happens.
10-22-2018 01:49 PM
I have the same issue my plan is paid and says it’s active but phone don’t work, have contacted mod team 24hrs ago and still sit here with no phone working and no responses
10-22-2018 01:46 PM
I have the same issue and have not heard back from a mod and it’s been 24hrs
09-07-2018 02:09 PM
Same issue here. Currently waiting for Mods to reply. Changed my plan and now my service is shown as expired even though records in that same page show payment made and even rewards for autopay. ☹️ Its been like this since the start of the month.
09-05-2018 03:21 PM
Yes, I did include the account number. Can't remenber I have set up 4 digit pin.
Thanks.
09-05-2018 12:19 PM
@EasyQuickDrop wrote:Hi
I got the same issue. I have sent the mod team a private message on Tuesday, but I have not got any response yet. Could someone fix it ASAP? Thanks,
It may take up to 48 hrs for them to respond. When you contacted them did you include your account number and 4 digit pin? If not send another with that information.
09-05-2018 12:14 PM
Hi
I got the same issue. I have sent the mod team a private message on Tuesday, but I have not got any response yet. Could someone fix it ASAP? Thanks,
09-04-2018 09:08 AM
Hi
I am having the same issue. I have privatly messaged the mod team on Sunday but I have not got any response yet. I am currently not able to recieve or make any calls since Saturday. Can someone help?
09-03-2018 01:10 PM
09-01-2018 11:32 AM
Looks like I've got to contact mods then from my matching scenario with that link, thank you.
09-01-2018 07:41 AM - edited 09-01-2018 07:43 AM
@holhm22 if your phone works then do nothing. The messages on selfserve are ie dvon renewal date. If you phone does not work contact mods.
PS this is a good read https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...
09-01-2018 03:35 AM - edited 09-01-2018 03:36 AM
@holhm22 wrote:Hey, I changed my plan recently for my next term payment, and topped up with the amount needed for the new plan. However, my account still says I'm not activated, despite the payment history even showing that the plan had been paid for. Need some help here, maybe if a few mods may be referred to me that would be great. Thanks
Changes to your account, especially if your account was not active, take effect overnight, usually reflecting at 8/9 am EST.