PUK

[Ronald44]

How do you reach a moderator 

[gblackma]

@Ronald44 contactt he moderators and ask them for it.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[BearFBI]

@Ronald44 To get your PUK# You will have to contact Public Mobile Customer Supporrt. 

Click on the ? At the bottom right corner of the screen to talk to SIMon. Tell SIMon that you need your PUK code. He will help you to submit a ticket to the Moderator Team. 

You will get a reply from the moderators in your community inbox. The inbox is on the top right of the community webpage. You will also be alerted via email. 

The moderator team can give you your PUK code.

[Ronald44]

Shut down phone now it says sim locked? Can’t remember my PUK number 

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Jb456]

Two ways to reach them.

1- 

 

2- via private message at link below

              Click here 

Keep an eye out on your community forum envelope (mailbox) for a reply from them.