PUK number

[Fickhesd]

Hello folks I need a PUK number for my phone and the Sim is not locked yet it still says 9 tries and I'm not doing that again and get locked out how do I submit a ticket and my phone smashed is there any way to get a free phone for a long time customer

[slusagm]

You sure it is the sim card unlock code you need and not the carrier phone unlock code?

For sim card unlock code, Ask PM.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1 · Accepted solution]

@Fickhesd 

nope...no free phones unless you have a friend / relative can spot you one. 

To get PUK, click the orange bubble on lower right side of page to start process to get Customer Support. 

added...if you can't access your account, use this link to direct message Customer Support re: PUK.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437