PUK code

[HakKunHo]

When I put my existing SIM card into a new cell phone, message asked for PUK code.

[HALIMACS]

@HakKunHo 

Do the following:

1. tap on the little white bubble lower right
2. type "need PUK"
3. follow precise instructions the chatbot gives you based on the messaging you are getting

[softech · Accepted solution]

@HakKunHo   What was the exact error message?

What brand is the phone?

It sounds like your new phone is carrier locked.  where you got the phone from?  which carrier you used it before?  you likely have to go back and ask for unlock code from that carrier instead of from PM