PORTING MY NUMBER. IT HAS BEEN 4 DAYS NO RESPONSE !!!

[rdslive]

I have ported over a number to my account which is still not working and I have messaged the Mod Team and still have no response from anyone.  I need to know whats going on with my porting.

Appreciate any help.

[Anonymous]

---

@rdslive wrote:

Finally got issued solved.  A mod finally reached out called abdullah and solved the porting issue.  It should'nt of taken 20 days to resolve but its resolved now.

---

20 DAYS!! Wow. That's gotta be a record!

Glad you're finally working.

[public2]

If the number was with koodo there will be delays in porting since koodo and public are under the same parent company.

[rdslive]

Finally got issued solved.  A mod finally reached out called abdullah and solved the porting issue.  It should'nt of taken 20 days to resolve but its resolved now.

[Jarvar]

Welcome to Public Mobile @rdslive

Just wondering when did you message the Moderator Team?

Also how did you initate the port? by yourself or with somebody in a store or kiosk?

The more details, the better we can help.

[ShawnC13]

---

@rdslive wrote:

I have ported over a number to my account which is still not working and I have messaged the Mod Team and still have no response from anyone.  I need to know whats going on with my porting.

Appreciate any help.

---

If you have contacted the mods that is all you can do at this point.  Who was your previous provider and is your old sim still working (it should be).  You should be able to put it back in your phone and use it until the mods reach out to you and get this resolved.

[mimmo]

Does your old sim still work?  If yes use that to port completes.

If it has been 4 days then send another message. Reply time should be about 48 hours.

Did you send all needed porting info?

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile