PMDATA10 giving me Invalid Code error

[XeroFox7]

I have, and have had for several years, a $25/mo plan. When I try adding the promo code (PMDATA10) I get an Invalid Code error. 

What am I doing wrong?

- I have tried several times (copy/paste, typed, checked for additional spaces, even added the period at the end) and nothing.

[Dunkman]

@XeroFox7 

As you wait for customer service support, have you tried on the PM app itself?

[XeroFox7]

Thank you. I tried incognito and did not work, so I've contacted support.

[softech]

@XeroFox7 try again using browser with incognito mode 

If you got the same error, ask PM CS agent to check.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there