PMDATA10 Not Applied but Card Charged

[hTideGnow]

hi @N0H 

i would consider that you are lucky in both situations, but cases should not get the 10GB.  

[hairbag1]

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@N0H wrote:

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@hTideGnow wrote:

hi @YOYO12377 

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Also, FWIW, my wife is on a 90 day $57/9GB plan ($19/3GB /mth) and PMDATA10 was applied to her account as well.

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If your wife got the PMDATA10 applied to her $57/9GB /90 day plan...best to keep it quiet. Read the fine print.....

Full details of this offer:
15. Offer subject to change without notice and available only to existing Public Mobile customers on an eligible plan from $24/mo or above. Available from May 29, 2026 at 1:00 p.m. EST to June 26, 2026, at 11:59 p.m. EST. 10GB of bonus data is applied monthly for twenty-four months following successful offer redemption, provided the eligibility requirements are met. This promotion may only be redeemed by the addressee, and cannot be combined with other offers or promotion codes. This promotion is linked to the plan that the customer is currently on, and changing plans will result in the bonus data being removed from the account. Use of promo code required. Apply promo code manually. Taxes and SIM card are extra. Plans and regular pricing subject to change without notice and may not be available in all regions. See PublicMobile.ca for the latest plans.

[N0H]

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@hTideGnow wrote:

hi @YOYO12377 

do you have a 50% off plan?  if so, the code won't apply as 50% off is a promotion already

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Not sure that’s true.

I’m on a $40 plan with 50% off (pay $20) and PMDATA10 was applied to my account last week.

Also, FWIW, my wife is on a 90 day $57/9GB plan ($19/3GB /mth) and PMDATA10 was applied to her account as well.

[hairbag1]

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@YOYO12377 wrote:

PMDATA10  is not applied changed plan and paid 

Cant raise ticket 

what to do 

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If you're anxious to create a ticket...tap on the orange chat bubble on lower right side of he page to start the process. 

If using the mobile app, log in to your account > Support ...scroll down to find Chat with an Agent. 

[hTideGnow]

hi @YOYO12377 

do you have a 50% off plan?  if so, the code won't apply as 50% off is a promotion already

[hairbag1]

@YOYO12377 

your regular plan costs are at least $24 ...right ?

ed

[YOYO12377]

PMDATA10  is not applied changed plan and paid 

Cant raise ticket 

what to do