PM text massage

[yanzhiqiang]

Every month I got a message before payment due date, and one after. but neither told me how much money have been charged from my credit card. If I want to know, I have to go to self serve account to check. even self serve account is confusing. I just want to know how much I have been charged by the number.

[Korth]

If Telus-style Self-Serve backaccounting is too obtuse and convoluted to figure out then your credit card statement will show what was charged to your credit card. In plain language.

[Daps]

To get an idea of how much we will owe for our renewal, PM will text this to us

"Congrats! Rewards have been applied to your account: $x friend referrals, $2 AutoPay, $x Community, $0 Loyalty. More info at..."

[Daps · Accepted solution]

Yes on Feb 23, you were charged $18 + tax on your card.

[yanzhiqiang]

Sorry I cannot post that picture correctly.

[yanzhiqiang]

To view your Transaction History, select a date range within the last 180 days (approx. 6 months) and click Search

Last 7 days Last 30 days Last 90 days Last 6 months	to

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Feb 23, 2020	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Feb 23, 2020	30-day plan/Forfait de 30 jours		$10.00	$15.00
Feb 23, 2020	Automatic Top-Up/Réapprovisionnements auto.	$18.00		$25.00
Feb 23, 2020	AutoPay Reward	$2.00		$7.00
Feb 23, 2020	Reward - Community/Récompense – Communauté	$2.00		$5.00
<< < [1]             > >>

Does this means I was charged $18 before tax?

[gblackma]

As far as I know, @yanzhiqiang there are presently no plans by PM to individualize these generic  messages. You can dial 611 on your phone,  check your credit card statement, or payment history within your self service account.

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@yanzhiqiang wrote:

Every month I got a message before payment due date, and one after. but neither told me how much money have been charged from my credit card. If I want to know, I have to go to self serve account to check. even self serve account is confusing. I just want to know how much I have been charged by the number.

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[hairbag1]

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@yanzhiqiang wrote:

Every month I got a message before payment due date, and one after. but neither told me how much money have been charged from my credit card. If I want to know, I have to go to self serve account to check. even self serve account is confusing. I just want to know how much I have been charged by the number.

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Probably quickest to check your cc statement for exact amount you were charged. Then for closer look, check the self-serv account for the detailed accounting.

[kselmak]

Hi @yanzhiqiang 

You can check your payment history here

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ 

Expand it over longer period to have more clear picture.

Also note that all the amounts are before tax

Thanks