PM sending verification code to old number

[Synnnnntax]

PM is sending verification code to the old

original sim card number. However, I already did the transfer of number within 2 days of having it. Had no problem for the past 4 months. I just checked today to update my plan but I cannot log in. There’s no option to send code to email. HOW TO FRIKIN FIX THIS?????

[slusagm · Accepted solution]

Get the code via email first.  click didn't receive code or resend code and then choose email

if you can login, go to Profile -> Manage EverSafeID and change phone number

but if you cannot login , then ask PM to update it.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage