PLEASE HELP!

[Navneet123]

I ported my number by replying YES to previous carrier. Activation failed in the app during the activation step.

Now my number has changed in the app. I can't change it back to my old number as it says it's not a valid mobile number.

I have no service either.

Please help! I have already sent private messages to @CS_Agent and haven't heard anything.

[Navneet123]

How long has it been?

[Liam87]

Same to me, ported from Telus, and right now I lost my old number, waiting for any response! 

[hTideGnow]

hi @Navneet123 

sound like you have problem with both porting and sim setup, you need PM to look into it for you

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage