PHONE NO SERVICE

[CZH]

I FOUND OUT MY PHONE IS OUT OF SERVICE AFTER COMING BACK FROM OVERSEA, I HAVE ALREADY SETUP AUTO PAYMENT, I DON'T KNOW WHAT HAPPENED?

[hairbag1]

@CZH 

as you've discovered...if your payment card expires, your regular plan renewal will fail and your account goes in to Suspended mode until you update the card. Good thing you caught it before 90 days, when your account would have been deactivated...permanently.

[CZH]

Just created a ticket and talking to an agent online, I think it's most likely that my credit card expired. sort it out as we speaking. Thanks for the input.

[Sansan]

So after setting up autopay, if the renwal date passed and it wasn't taken out you have to manually make a payment to resume services. 

How long did you not make a payment for?

Sign into your My Aacount and check the status. 

Payments can also be made by calling *611.